UNIVERSITY VIRAL TERMS OF SERVICE
**You may not access, purchase, or participate in Our Services prior to accepting the Terms listed herein**
Please read these Terms of Service Carefully as they contain important information about Your legal rights, remedies and obligations. By accessing, using, or participating in any to the Services provided by University Viral You acknowledge that You have read these Terms of Service and agree to comply with and be bound by these Terms of Service. Please note: These Terms of Service contains an arbitration clause and class action waiver that applies to all University Viral Participants, Users, Members, and Visitors. By accepting these Terms of Service, You agree to be bound by this arbitration clause and class action waiver. Please read it carefully
Table of Contents
1. Acceptance of Terms
2. Modification of These Terms
3. Description of Services
4. Release of Vendor Claims
5. Ownership of Intellectual Property
6. Third-Party Terms
7. Acknowledgement of Risk
8. Travel Risk And Releases
11. General Payments
12. Custom Trip Payments
13. Vacation Packages
14. Substitutions - Transferring Your Service To Another Person
15. Cancellation Changes and Refunds
15.1. Non-Negotiables, What Cannot be Refunded Regardless of Service Type
15.2. How to Submit a Change or Request a Refund
15.3. Supplier/Vendor Fees That May Apply To You
15.4. Custom Trips - Private Event Planning (Greek formals, birthday parties, etc.)
15.5. Vacation packages - (Ft. Lauderdale spring break, Cabo, Las Vegas, South Padre)
15.6. Live Event Packages – Party, Festival, Sports Packages
15.7. Tickets to a Live Event
15.8. Cancel and Refund Hotel Accommodations
15.9. Hotel Date Change
15.10. Flight Transportation
15.11. Add-ons (Booze cruises, sightseeing, airport transportation, Fishing, - etc.)
15.12. Meal and Drink Packages
16. Customer Info - (Your Profile)
20. Proprietary Rights
21. Copyright or Intellectual Property Infringement Claims Notice & Procedures
24. Limitation of Liability
25. Third-Party Websites
26. Claims and Complaints
27. Force Majeure
28. Warranty Disclaimers
29. Applicable Law
30. Waiver and Severability of Terms
31. Written Communications
32. Dispute resolution and arbitration agreement
33. General Information
34. Entire Agreement
1) ACCEPTANCE OF TERMS
2) MODIFICATION OF THESE TERMS
University Viral reserves the right to modify these Terms at any time. At its discretion, University Viral may offer additional website Services and/or products, update, modify or revise any current content and Services, and this Agreement shall apply to any and all additional Services and/or products and any and all updates, modified, or revised Services unless otherwise stipulated. University Viral does hereby reserve the right to cancel and cease offering any of the aforementioned Services and/or products. You, as the end User acknowledge, accept and agree that University Viral shall not be held liable for any such updates, modifications, revisions, suspensions or discontinuance of any of Our Terms, Services and/or products.
Frequent review of this Agreement and any and all applicable terms and policies should be made by You to ensure You are aware of all terms and policies currently in effect. By way of continues use or participation in Our Services You hereby accept all changes and conditions forthwith. Should You not agree to the updated, revised or modified terms, You must stop using the provided Services forthwith. Furthermore, the User understands, acknowledges and agrees that the Services shall be provided "AS IS" and as such shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store User content, communication or personalized settings.
3) DESCRIPTION OF SERVICES
University Viral, LLC plans, facilitates, and re-sells, Ground Transportation Services, Airfare, Hotel and Lodging accommodations, Venue rentals, Tickets to live events, Food and beverage packages, Restaurant Reservations, Vacation packages, Event packages, Tours, Promotion and branding, and other Services (collectively "Services") provided by Third-Party vendors (The "Vendors," "Suppliers," or “Third-Party”).
4) RELEASE OF VENDOR CLAIMS
UNIVERSITY VIRAL IS NOT LIABLE FOR THE NEGLIGENT OR WILLFUL ACTS, ERRORS AND OMISSIONS, FAILURE TO PERFORM OR ADHERE TO THEIR VENDORS SCHEDULES AND PROMISES.
University Viral accepts no accountability for, and You concur it will not be at risk for, any refund, individual damage, property harm, or different misfortune, mischance, deferral, bother, or abnormality which might be caused by:
- any wrongful, deliberate or careless acts or exclusions with respect to some other gathering not under University Viral's immediate control.
- any imperfection or disappointment of any vehicle, art, gear, or instrumentality possessed, worked, or generally utilized or provided by the Suppliers; or
- any defaults, wrongful, deliberate or careless, or exclusions of the Suppliers;
Under no condition will University Viral be at risk for any significant, aberrant, dependence, or reformatory harms (counting lost benefits or investment funds) for any reason or activity, regardless of whether in contract tort, or something else, regardless of whether University Viral was or ought to have known about the likelihood of these harms.
By consenting to these Terms of Service, You discharge University Viral from all cases emerging out of any issue described in this section.
University Viral has no power over and does not ensure:
- Reality or exactness of any listing depictions, ratings, reviews
- the execution or lead of any Member or outsider
- the presence, quality, wellbeing, suitability, or lawfulness of any Vendors.
You ought to dependably practice due persistence and care when choosing whether to remain in an Accommodation, partake in an Experience or Event or utilize different Services.
5) OWNERSHIP OF INTELLECTUAL PROPERTY
We own, license, or use with permission all registered and unregistered trademarks, service marks, logos, wallpaper, icons, characters, software, information, pictures, photographs, designs, graphics, artwork, images, audio, and video clips, music, sound, text, data, publications, presentations, and other material and content on this website (Collectively the "Content"), as well as the arrangement and selection of the Content. Your unauthorized use of the Content may violate copyright, trademark, patent, privacy, or other U.S and/or international laws, and may infringe upon the rights of the University Viral Entities or Third-Parties not owned by or affiliated with Us. Such unauthorized use may result in Your personal liability, including potential criminal liability.
6) THIRD-PARTY TERMS
University Viral reserves the right to review and adjust all elements of fees without prior notice to take account of (but not limited to) inflation, increased charges, costs, or changes to terms and conditions by Third-Party Suppliers or other parties that may impact on Us. You recognize and comprehend that
- Our Suppliers can change their costs before tickets are issued and University Viral has no power over issuance of tickets;
- Suppliers may at their sole discretion adjust working calendars or terminate their Services and You may not be qualified for a refund or any compensation for such cancellation as well as change to the Services;
- University Viral and other Suppliers have their own agreements covering Terms and Conditions and cancellation policies; and,
- You will be bound by such agreements with or without notification of suppliers’ terms. In the improbable occasion that any aspect of the Services becomes inaccessible or unavailable before the event date, take off of the flight, or throughout the excursion or event, University Viral and/or Suppliers claim all right to adjust, replace or eliminate such service, and You consent to hold University Viral wholly free from liability for any damages, misfortune or harm that occur as a result of such an adjustment, replacement or elimination.
- You agree to hold University Viral harmless from any claim, loss, damage or liability therefrom.
7) ACKNOWLEDGEMENT OF RISK
PRIOR TO PARTICIPATING IN ANY SERVICE YOU HEREBY AGREE AND ACKNOWLEDGE THAT YOU HAVE READ OVER AND AGREE TO UNIVERSITY VIRAL'S ACKNOWLEDGEMENT OF RISK AND WAIVER OF LIABILITY WHICH CAN BE FOUND HERE: HTTPS://WWW.UNIVERSITYVIRAL.COM/ACKNOWLEDGEMENT-OF-RISK/
These Terms or Service will form a binding contract between You and University Viral. If You list one of more other persons on a booking form, You agree that You will be personally responsible for all obligations ensuing from this Agreement which may concern You and the other persons booked. Except to the extent that this waiver may be prohibited or restricted by the Competition and Consumer Act, US Consumer Law or other legislation that may exist from time to time in the USA, You hereby release University Viral, its employees and agents, and any licensor or licensee from all claims and actions that You have, or may have at any time in the future, against them or any of them, however arising, for personal injury, death, property damage or any other loss, damage or expense that You may suffer as a result of Your participation in any trip organized with or in conjunction with University Viral. You are aware that Your Service outside of the United States, in addition to usual dangers and inherent risks, has certain dangers and risks, some of which may include: physical exertion for which You may not be prepared, extreme weather conditions that are subject to sudden and unexpected changes, remoteness from normal medical services, evacuation disabilities if You are disables. You accept all the inherent risks of the proposed Service and the possibility of personal injury, death, property damage, or loss resulting there from. You acknowledge that the enjoyment and excitement of travel is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work, and that these inherent risks contribute to such enjoyment and excitement, being a reason for Your participation. You agree that if You suffer injury or illness, University Viral can, at Your cost arrange medical treatment and emergency evacuation service, as University Viral deems essential for Your safety. Notwithstanding anything else in this Agreement, You release University Viral from any and all liability to You or anyone claiming through or under You by way of subrogation or otherwise, including by Your insurer, for any loss or damage in respect of which You are entitled to receive compensation under a travel and/or cancellations insurance policy.
University Viral will not be responsible or liable for loss, damage or robbery of travel documents, baggage or other possessions.
In entering into this Agreement, You are not relying on any oral, written or visual representatives or statements by University Viral or its staff or any other inducement or coercion to go on the Vacation Package, hence, only of Your own free will.
You confirm that You are over the age of 18 years and that You have read and understand the Terms of this Agreement prior to signing, paying, or participating and agree that this Agreement will be binding upon Your heirs, next of kin, executors, administrators and successors.
8) TRAVEL RISKS AND RELEASES
Traveling with University Viral may involve risks above and beyond those encountered on a more conventional vacation. Vacations to developing countries involving snowboarding, skiing, surfing, kayaking, scuba diving, boating, skydiving, partying, drinking and other adventurous activities have inherent dangers that can result in serious injury or even death. You hereby be accept the risks including but not limited to travel to developing countries, snowboarding, skiing, surfing, mountain biking, kayaking, and all other activities if You attend Our trips or utilize Our Services.
Likewise, You must also be prepared to accept responsibility for Your own actions during Our trips. University Viral will not be held accountable for the choices and decisions You make during Our trips or the Services We provide.
Our Vacations and Our Services may also involve dangers due to the countries and regions We visit. University Viral visits some geographical regions where, among other things, the standard of Your lodging, transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure may not be of the standard You are used to or would find in the USA. The safety of roads and standard of driving practices may be lower in some of these regions relative what You are accustomed to. Although We do Our utmost to ensure that Our Vendors or Suppliers drivers adhere to local driving laws and drive carefully and safely, We cannot guarantee Your safety while driving with Us/them and will not be held accountable for road accidents that occur during Your travels with Us. You hereby release University Viral from claims and liability arising out of any event included in this clause.
You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of Your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You specifically acknowledge and recognize the potential for injury and death which can result from Your or other participants' use of any combination of the following: alcohol and/or the possession and/or improper use of legal and/or use of illegal drugs. You also realize and acknowledge that risk and dangers may:
- be caused by the negligence of other participants, Third-Parties and Suppliers, and
- arise from foreseeable and unforeseeable causes, including weather and other acts of nature, and that all those aforementioned risks, dangers, and hazards may increase during Your engagement in any recreational activities which may take place during Your trip.
By agreeing to the Terms of Service, You hereby release University Viral from all claim arising out of any problems covered in this section.
9) TRAVEL INSURANCE
Travel Insurance is not included in Your travel package, but We recommend that You purchase trip insurance through a Third-Party such as Travelex which can be purchased through this link: For more information on the available plans or to enroll, go to https://www.travelexinsurance.com/index.aspx?location=22-0272&go=bp or contact Travelex Insurance Services at 800-228-9792 and reference location number 22-0272.
You warrant that You have appropriate insurance coverage for Your trip which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation) that may be incurred while participating in any Services or activities purchased through University Viral. You agree and acknowledge that some participation in events and activities may affect the validity of a insurance policy. Please read Your policy details carefully and take them with You on Your trip. It is Your responsibility to ensure that the insurance covering Your purchase is suitable for Your particular needs and You represent that You have primary medical insurance to cover injury to yourself while participating in any Services purchased through University Viral. You agree to pay all insurance costs incurred on Your behalf even if Your insurance does not cover such costs.
By participating in University Viral’s Services, You are implicitly confirming that You are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why You may be unsuited to take part of or may be likely to suffer illness during the trip, taking into account its challenges and purposes.
You request and give permission to University Viral to admit You to any hospital or medical facility for diagnosis or treatment. You request and authorize medical doctors to perform any procedures reasonably required or appropriate.
University Viral will not be held responsible for (1) finding You medical assistance (2) if You do not receive medical assistance (3) if the medical assistance is insufficient or causes additional harm.
If it is found that You are medically unfit to participate in Our Services, We reserve the right to cancel Your booking or terminate Your participation in the trip.
11) VACATION PACKAGES
*Vacation Packages are sold on a per person basis*
*Reservation is NOT Guaranteed*
Vacation Packages consist of shared accommodations and/or combination of at least 2 of the following: ground transportation, airfare, lodging, live event tickets, meal and drink plans, and other general Services.
Vacation Packages are often sold as quad occupancy rooms. If You purchase a Vacation Package with a quad occupancy room You are purchasing 1/4th of the room + additional Services. You are responsible for coordinating and confirming Your group, the remaining ¾ of the room, prior to the deadline given to You by University Viral on the events webpage.
Payment details will be listed on the specific Vacation Packages webpage.
Hotels and lodging accommodations, amenities are subject to change until Your package is paid in full, Your roommates are finalized, and the hotel confirms Your reservation.
Flights are subject to change until Your package balance is paid in full and the flight is ticketed by the airline.
Hotel and Flight information will be sent to You via Email, or SMS.
If You can’t coordinate Your group or are unable to make payments on time University Viral reserves the right to cancel Your Vacation Package without refund, and may, but is not required to provide alternate, equivalent accommodations.
12) GENERAL PAYMENTS
University Viral offers two different types of payment options for all Services, except for Custom Trips. You may pay in full or You may make a deposit and sign up for a recurring payment plan to pay off Your balance over selected period of time on specific dates listed in the specific events webpage.
13) PAYMENTS FOR CUSTOM TRIPS
Unless stated otherwise in Your custom proposal, University Viral requires payment at the time of booking.
All credit card processing fees incurred will be passed on to You in the amount of 3.5%. University Viral accepts only the following forms of payment: ACH otherwise known as E-check or bank transfer, Physical Cashiers check, Paypal, Venmo, Money Order, Personal Check made payable to “University Viral, LLC”, and all major credit cards.
Returned checks will be charged a $50 fee.
If payment is made by ACH or credit card, a third-party PCI compliant company will process the transaction. You agree to have Your credit card/bank account information securely kept on file.
Final Deposits must be paid 40 days prior to the Event Date.
14) SUBSTITUTIONS - TRANSFERRING YOUR SERVICE TO ANOTHER PERSON
You are able to transfer Your hotel and airline reservation to another person subject to Third-Party restrictions and if the transfer is requested in writing as listed in section 11.2, more than 40 days prior to the Event Date. In addition We must gather information from the substitute in order to accept the substitute and require a form to be filled out. Once You request a substitute We will send You this form, but sending the form does not reflect a confirmation.
Third-Party transfer fees may apply and the substitute person agrees to pay these transfer fees. If additional fees apply We will tell You and provide You the opportunity to cancel the request without incurring any fees. The substitute agrees to pay the balance if any and any remaining charges. The substitute person also agrees to these Terms of Service. University Viral will not provide any refund for a substitution, any transfer of money will be between You and the substituted person.
We must accept the substitution in writing in order for it to be valid. If Your request was submitted in a timely matter and We do not respond to You within 10 days and You do not receive a confirmation from Us, You must contact email@example.com to receive a written confirmation of Your request.
15) CANCELLATION CHANGES AND REFUNDS
Our cancellation policy changes from time to time on an event basis. Generally Our cancellation policies can be split up into a few different categories: Custom Trips, Vacation Packages, Festival Packages, Ground Transportation, Airfare, Lodging, Entertainment Tickets, Meal and Drink Packages, Staffing and other General Services. Your refund policy and the amount and availability to make changes depend on Your type of purchase You make and the Supplier(s) involved. If You have any specific questions regarding these policies please reach out to firstname.lastname@example.org and We will be there to answer Your questions.
Due to the nature of Our business We have created structured refund policies for each individual service that We offer, but in general these items are a few that CANNOT BE REFUNDED.
15.1) NON NEGOTIABLES, WHAT CANNOT BE REFUNDED REGARDLESS OF SERVICE TYPE:
- All hotel and airfare schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- You failed to provide full, accurate, legal personal identification to University Viral such as Passport (for international travel) or Driver's license (for domestic travel).
- Any portions of a Service unused by You after the event date or departure regardless of circumstances.
- Denied Services at any event for presenting false or identification.
- Airfare is completely non-refundable and non-changeable
- Hotel extensions and Tickets to events (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
- Claims of unsatisfactory accommodations or transportation.
- Denied access because You did not meet the minimum age requirements at check-in
- Unsatisfactory vendor services.
- Early departure from an event, trip or tour.
- Inability to attend or participate in any event or Service due to medical or family issues.
- Untimely refund requests.
- Third-Party refusal of service
15.2) HOW TO SUBMIT A CHANGE OR REQUEST A REFUND
All requests for refunds must be submitted in writing to email@example.com and We will not refund You or make any changes if You do not do this. If Your request was submitted in a timely matter and We do not respond to You within 10 days after sending Your request and You do not receive a confirmation from Us, You must contact firstname.lastname@example.org to receive a written confirmation of Your request. No refunds or changes will be made without University Viral having sent You written confirmation of Your request. University Viral is not responsible for Your inability to contact Us, any late, lost, or un-received communications.
If You wish to submit a change or refund request please reach out to email@example.com with the following information and We will get back to You with Your options
- Full Legal Name
- Event Name
- Order or Reservation Number (found in the initial email sent to You when You purchased through University Viral.
- Type of change requested
15.3) SUPPLIER / VENDOR FEES THAT MAY APPLY TO YOU
From time to time Our Suppliers and Vendors may have change and refund terms that are more stringent than ours listed in this Agreement. Suppliers and Vendors may limit or in some cases not allow refunds and changes. In the event that University Viral is charged an additional fee or restricted from making a change by a Supplier on Your behalf, You agree and acknowledge that those fees and restrictions will be passed onto You even if the Terms stated here allow for a larger refund of a more favorable change policy.
Suppliers policies change constantly and it is impractical to constantly track and update Our policies listed herein each time We add a Supplier or every time a Supplier changes its policies. In addition to constant change, Supplier Terms are not always entirely clear. If You have questions regarding Your Service please contact Us at firstname.lastname@example.org before You buy so We can give You the correct refund and change fee information regarding Your potential purchase.
15.4) CUSTOM TRIPS - PRIVATE EVENT PLANNING (GREEK FORMALS, BIRTHDAY PARTIES, COMPANY SUMMITS, ETC.)
University Viral creates custom trips and events for all types and sizes of groups including but not limited to Greek life and other collegiate groups, companies, sports teams, religious groups, and many more.
Unless otherwise stated in the custom proposal We create for the event, all refunds and changes will be subject to the following terms:
Only the group leader can make a request and it must be in writing to email@example.com. The group leader is the person who signed or will be signing the contract with University Viral and accepts responsibility for his or her party. No individual participant may seek a refund or request a change. If the group leader is to submit a request in a timely manner and does not receive a confirmation of the request, the group leader must reach out to firstname.lastname@example.org to receive a confirmation. Only refunds and changes approved in writing will be valid. Prior to confirming a request University Viral may need to reach out to its Suppliers and Vendors to confirm their Terms. If University Viral is subject to additional change fees due to Your request You agree and acknowledge that these change fees will be passed onto You even if You are unaware of them. The group leader will be required to approve any such additional charges in writing, and once approved, these charges and fees must be paid in full to University Viral prior to University Viral making the changes.
No refunds or changes will be made within 40 days of the Event Date. If a refund is to be approved, a minimum of 10% will be withheld as a processing fee and penalty for cancellation. Additional amounts may be withheld based on obligations made to Suppliers and Vendors, and it can take up to 3 months after the scheduled Event Date for the refund to be processed.
15.5) VACATION PACKAGES
Vacation packages are sold on a per person basis. If You sign up for a quad occupancy room, You are only signing up for Your 1/4th of the full balance to pay for the room.
Vacation Packages consist of shared accommodations and/or combination of at least 2 of the following: ground transportation, airfare, lodging, live event tickets, meal and drink plans, and other general Services. Vacation Packages are standard and listed on Our website, not to be confused with a Custom Trip or Live Event Package. Be advised that though a Vacation Package is a combination of Services You may not be refunded for one service of the other, a Vacation Package is treated as 1 whole product.
- Fort Lauderdale Spring Break
- Cabo Spring Break
- South Padre Spring Break
- Las Vegas Fall Break
Future Services not listed herein that adhere to the above paragraph will also be considered Vacation Packages.
VACATION PACKAGE - ARE YOU ELIGIBLE FOR A REFUND - SEE BELOW
Deposits are defined as a “down payment” to “reserve” a Vacation Package but not to purchase or confirm. Payments are defined as payments made to “purchase” a Vacation package and to “confirm”.
- Refundable if written request is made within 30 days of the initial deposit and more than 90 days to the Event Date.
- Non-Refundable if written request is made less than 90 days from the Event Date.
- Subject to Cancellation fees (as defined below) and refundable if written request is made within 30 days of the payment and more than 90 days to the Event Date.
- Non-Refundable if written request is made less than 90 days from the Event Date.
Cancellation fees are non-refundable charges University Viral has to pay to Our Suppliers when You cancel Your trip. If University Viral is subject to a Suppliers Cancellation fees You agree and acknowledge that these fees will be passed on to You even if You were not made aware of them. Prior to Your purchase of Our Services please reach out to Us at email@example.com to learn more about the specific cancellation policy that may be affecting You should You request a refund.
If You wish to submit a change please see section 11.2) How to Submit a Change or Request a Refund.
VACATION PACKAGE - HOTEL FINALIZATION
It is Your responsibility to select and finalize Your group prior to the deadline presented to You by University Viral. Your hotel will not be officially confirmed until Your whole group has paid in full. If You fail to finalize Your group prior to the deadline Your lodging accommodations are subject to cancellation without refund or are subject to change. If Your hotel accommodations are changed due to Your failure to finalize a group this may result in cancellation without refund and You may be subject to a $250 change fee per person plus any Third-Party fees due to the change.
Your full balance for the hotel room is = to the price of the hotel room / by the number of people staying in it.
VACATION PACKAGE - HOTEL SUBSTITUTION
If You wish to change Your Vacation Package hotel You may be subject to a $250 change fee per person, plus any additional charges imposed by the canceled hotel and any increase in rate charged by the new hotel. All requests must be made in writing to firstname.lastname@example.org.
Prior to a hotel substitution being finalized the balance for the hotel room must be paid in full along with the change fee and any additional Third-Party fees.
VACATION PACKAGE - FLIGHT SELECTION
If Your Vacation Package includes airfare, You are responsible to select and finalize Your flight before the deadline set by University Viral. If You fail to select Your flight itinerary prior to the deadline, University Viral may (1) select Your flight for You (2) cancel Your flight without refund (3) change Your flight itinerary including but not limited to departure dates, departure city, departure time. If You fail to select Your flight itinerary in a timely manner and the itinerary is changed because of it, You may be subject to a change fee of $250 and any Supplier rate increase due to the change.
VACATION PACKAGE - VACATION DATE CHANGE
If You wish to change Your travel date You may be subject to a $250 change fee and any Supplier rate increases due to the change. Prior to making any date changes Your Vacation Package must be paid in full including any fees and third party rate increase. Any requests for a travel date change must be submitted to email@example.com.
15.6) LIVE EVENT PACKAGES – Party, Festival, and Sports Packages
Live Event Packages consist of a ticket to a live event such a sporting event of music festival and/or combination of at least 2 of the following: ground transportation, airfare, lodging, supply rentals, meal and drink plans, and other general Services. Live Event Packages are standard and listed on Our website, not to be confused with a Vacation Package or Custom Trip. Be advised that though a Live Event Package is a combination of Services You may not be refunded for one service of the other, a Live Event Package is treated as 1 whole product.
Live Event packages are refundable if a written form of request is submitted to firstname.lastname@example.org more than 45 days prior to the Event Date. See Section 11.2 as to how to request a refund. Live Event Packages are Non-refundable within 45 days of the Event Date.
15.7) TICKETS TO A LIVE EVENT
Tickets sold separately to a Live event or music festival are final and non-refundable.
15.8) CANCEL AND REFUND HOTEL ACCOMMODATIONS
Hotel accommodations sold separately and not part of a Vacation Package are subject to their own change and refund policies which may change on an event by event basis. Hotel accommodations are fully refundable if and only if written request is sent as explained in section 11.2 and the initial payment or deposit made was within 30 days of the request and the event is more than 50 days away. Any requests that do not fit those criteria are non-refundable.
Any refunds are subject to a $250 charge, plus any additional charges imposed by the canceled hotel that University Viral must pay due to cancellation. You agree and acknowledge that these additional fees will be passed onto You whether or not You knew about them. All requests must be made in writing to email@example.com as explained in section 11.2.
15.9) HOTEL DATE CHANGE
Any request for a Hotel date change that is not part of a Vacation Package must be made in writing as described in section 11.2 and is subject to availability and a change fee of $250 plus any additional Third-Party fees.
Prior to a hotel substitution being finalized the balance for the hotel room must be paid in full along with the change fee and any additional Third-Party fees.
Flights sold separately or not part of a Vacation Package are non-refundable.
15.11) ADD ONS (Booze cruises, sightseeing, airport transportation, Fishing, - etc.)
All activities purchased as an add on are non-refundable unless otherwise stated in the event web page.
15.12) MEAL AND DRINK PACKAGES
Meal and Drink Plans that are not part of a Vacation Package or a Live Event Package are fully refundable prior to the Event Date. Please reach out to Us as described in section 11.2. If You would like a refund prior to the Event Date. If the Event is in session Your Meal and Drink Package may be refunded on a prorated basis based on how many days are remaining since the beginning of the Event Date. If You wish to be given a refund during the event You must meet in person at the University Viral booth or designated area. The cut off time as to when a day has passed or not is considered to be 1:00 PM local time.
15.13) GROUND TRANSPORTATION
Any shuttle not a part of a Vacation Package is completely refundable 20 days or more before the earliest scheduled departure time. Please reach out to Us as described in section 11.2
16) CUSTOMER INFO - (YOUR PROFILE)
When purchasing or utilizing Our Services You must provide University Viral with legally verifiable information issued by state and/or federal government authorities (i.e., passport or driver's license). Failure to provide University Viral with the required information by the deadline set on a per event basis will result in You not being able to participate. No refunds will be issued for Your failure to provide such information.
University viral is the data controller for the information You provide during the booking process unless otherwise stated. All of the information You provide during the booking process will only be used for the purpose of progressing Your booking, or to fulfill legal or regulatory requirements if necessary. You are required to provide Us the correct info to process payments and to communicate important information regarding Your Services. We may contact You via Email, SMS, MMS, and Your account. By agreeing to these Terms of Service, You hereby release University Viral from all claims arising out of any mishap or failure to receive communication from University Viral to You due to Your failure to properly provide accurate and up-to-date personal information.
All notices given by You to Us must sent to firstname.lastname@example.org. University Viral may furnish You with notices, including those with regard to any changes to the Terms of Service, including but not limited to email, regular mail, MMS or SMS, text messaging, postings on Our website, Services, or any other reasonable means currently known or any which may be hereinafter developed. Any such notices may not be received if You violate any aspects of the Terms of Service by accessing Our Services in an unauthorized manner. Your Acceptance of these Terms constitutes Your agreement that You are deemed to have received any and all notices that would have been delivered had You accessed Our Services in an authorized manner.
Any correspondence or business dealings with, or the participation in any promotions of, advertisers located on or through Our Services, which may include the payment and/or delivery of such related goods and/or Services, and any such other term, condition, warranty, and/or representation associated with such dealings, are and shall be solely between You and any such advertiser. Moreover, You herein agree that University Viral shall not be held responsible or liable for any loss or damage of any nature or manner incurred as a direct result of any such dealings or as a result of the presence of such advertisers on Our website.
19) COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces COPPA rule, which spells out what operators of websites and online Services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 or even 18 years old.
www.universityviral.com is not intended for the use of children under the age 18. If You are under 18 and use the website without a parent or guardians consent We reserve the right to cancel Your purchase or Services with no liability. We will not be held liable if You are denied access to any of Our Services or Vendor Services because You are not of age for the service. Refunds will be made only to the extent that Our Vendors refund University Viral.
20) PROPRIETARY RIGHTS
You do hereby acknowledge and agree that University Viral’s Services and any essential software ("Software") that may be used in connection with Our Services shall contain proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Furthermore, You herein acknowledge and agree that any Content, which may be contained in any advertisements or information, presented by and through Our Services or by advertisers is protected by copyrights, trademarks, patents or other proprietary lights and laws. Therefore, except for that which is expressly permitted by applicable law or as authorized by University or such applicable licensor, You agree not to alter, modify, lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on University Viral Services (e.g. Content or Software), in whole or part.
University Viral herein has granted You personal, non-transferable and non-exclusive rights and/or license to make use of the object code or Our Software on a single computer, as long as You do not, and shall not, allow any third party to duplicate, alter, modify, create or plagiarize work from, reverse engineer, reverse assemble or otherwise make an attempt to locate or discern any source code, sell, assign, sublicense, grant a security interest in and/or otherwise transfer any such right in the Software
21) COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS NOTICE & PROCEDURES
University Viral will always respect the intellectual property of others, and We ask that all of Our users do the same. With regards to appropriate circumstances and at its sole discretion, University Viral may disable and/or terminate the accounts of any User who violates Our Terms of Service and/or infringes the rights of others. If You feel that Your work has been duplicated in such a way that would constitute copyright infringement, or if You believe Your intellectual property rights have been otherwise violated, You should provide to Us the following information:
- The electronic or physical signature of the individual that is authorized on behalf of the owner of the copyright or other intellectual property interest;
- A description of the copyrighted work or other intellectual property that You believe has been infringed upon;
- A description of the location of the site which You allege has been infringing upon Your work;
- Your physical address, telephone number, and email address;
- A statement, in which You state that the alleged and disputed use of Your work is not authorized by copyright owner, its agents or the law;
- And finally, a statement, made under penalty of perjury, that the aforementioned information in Your notice is truthful and accurate, and that You are the copyright or intellectual property owner, representative or agent authorized to act on the copyright or intellectual property owner's behalf.
If You believe the copyright infringement was wrongly filed against You, You may send a counter-notice. Please be aware that there can be penalties for false claims. The agent for notice of claims of copyright or other intellectual property infringement can be contacted as follows
Mailing address: 225 Fairgrove ave. Royal Oak, MI 48067
-Must add info
You agree to indemnify, defend, and hold harmless the University Viral Entities and their officers, employees, members, agents, business partners, licensors, and licensees from and against any and all claims, actions, demands, suits, proceedings, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to Your use of this website, which may include, but is not limited to, reasonable attorney fees made by any Third-Party which may arise from any content a use or website may submit, post, modify, transmit or otherwise make available through out Services, the use of Our Services or Your connection with these Services, Your violations of the Terms of Service and/or Your violation of any such rights of another person including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, Your breach of any laws, regulation or Third-Party rights.
24) LIMITATION OF LIABILITY
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the University Viral Companies and the affiliated, co-branded and/or linked website partners through whom We provide service (collectively "University Viral") do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this Website (Including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc). In addition, University Viral expressly reserves the right to correct any pricing errors on Our Website and/or pending reservations made under an incorrect price. In such event, if available, We will offer You the opportunity to keep Your pending reservation at the correct price or We will cancel Your reservation without penalty.
In no event shall University Viral, the University Viral Affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with Your access to, display of or use of this Website or with the delay or inability to access display or use this Website (including, but not limited to, Your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and Services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory or negligence, contract, tort, strict liability, consumer protection statuses, or otherwise, and even in the University Viral Companies, the University Viral and/or their respective suppliers have been advised of the possibility of such damages.
25) THIRD-PARTY WEBSITES
You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or Services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or Services available on such external sites or resources.
26) CLAIMS AND COMPLAINTS
If You have a complaint against University Viral, You must first inform University Viral at the earliest opportunity to allow the grievance to be rectified. If You are on one of Our trips and satisfaction is not reached, You must find a company representative on Your trip to rectify the matter. Failure to indicate dissatisfaction will reduce or extinguish Your ability to claim compensation from University Viral. If satisfaction is not reached, through these means while You remain on the trip, any further complaint must be put in writing to University or via its Agents. University Viral will not accept any liability for claims received after the event or Service is over.
27) FORCE MAJEURE
As mentioned elsewhere, We may very occasionally have to make alterations to an itinerary, or holiday price (or both price), for reasons of (amongst others) fuel surcharges, flight cancellations, schedule changes or 'force majeure'. This legal term means unusual and unforeseeable circumstances beyond Our control. Examples (amongst others) are war or threat of war, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, or adverse weather conditions.
28) WARRANTY DISCLAIMERS
YOU HEREIN EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
1 THE USE OF SERVICES AND WEBSITE ARE AT THE SOLE RISK BY YOU. OUR SERVICES AND WEBSITE SHALL BE PROVIDED ON AN "AS IS" AND/OR "AS AVAILABLE" BASIS. AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
2 AND OUR SUBSIDIARIES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO SUCH WARRANTIES THAT (i) SERVICES OR SOFTWARE WILL MEET YOUR REQUIREMENTS; (ii) SERVICES OR SOFTWARE SHALL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THAT SUCH RESULTS WHICH MAY BE OBTAINED FROM THE USE OF THE SERVICES OR SOFTWARE WILL BE ACCURATE OR RELIABLE; (iv) QUALITY OF ANY PRODUCTS, SERVICES, ANY INFORMATION OR OTHER MATERIAL WHICH MAY BE PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES OR SOFTWARE WILL MEET YOUR EXPECTATIONS; AND (v) THAT ANY SUCH ERRORS CONTAINED IN THE SOFTWARE SHALL BE CORRECTED.
3 ANY INFORMATION OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED BY WAY OF SERVICES OR SOFTWARE SHALL BE ACCESSED BY YOUR SOLE DISCRETION AND SOLE RISK, AND AS SUCH YOU SHALL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER AND/OR INTERNET ACCESS, DOWNLOADING AND/OR DISPLAYING, OR FOR ANY LOSS OF DATA THAT COULD BE RESULT FROM THE DOWNLOAD OF ANY SUCH INFORMATION OR MATERIAL
4 NO ADVICE AND/OR INFORMATION, DESPITE WHETHER WRITTEN OR ORAL, THAT MAY BE OBTAINED BY YOU FROM OR BY WAY OF OR FROM OUR SERVICES OR SOFTWARE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.
5 A SMALL PERCENTAGE OF SOME USERS MAY EXPERIENCE SOME DEGREE OF EPILEPTIC SEIZURE WHEN EXPOSED TO CERTAIN LIGHT PATTERNS OR BACKGROUNDS THAT MAY BE CONTAINED ON A COMPUTER SCREEN OR WHILE USING OUR SERVICES. CERTAIN CONDITIONS MAY INDUCE A PREVIOUSLY UNKNOWN CONDITION OR UNDETECTED EPILEPTIC SYMPTOM IN USERS WHO HAVE SHOWN NO HISTORY OF ANY PRIOR SEIZURE OR EPILEPSY. SHOULD YOU, ANYONE YOU KNOW OR ANYONE IN YOUR FAMILY HAVE AN EPILEPTIC CONDITION, PLEASE CONSULT A PHYSICIAN IF YOU EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS WHILE USING OUR SERVICES: DIZZINESS, ALTERED VISION, EYE OR MUSCLE TWITCHES, LOSS OF AWARENESS, DISORIENTATION, ANY INVOLUNTARY MOVEMENT, OR CONVULSIONS.
29) APPLICABLE LAW
30) WAIVER AND SEVERABILITY OF TERM
In the event that University Viral should at any time grand You expressly or by implication a waiver any of its rights contained herein such waiver shall not be deemed to prejudice in any way the enforcement of such rights by University Viral on any subsequent occasion. At any time, should fail to exercise or enforce any right or provision of the Terms of Service, such failure shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.
31) WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communication We send to You should be in writing. When using Our site, You can accept that communication with Us will be mainly electronic. We will contact You by email, SMS and MMS, or provide You with information by posting notices on Our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information, and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
32) DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
If any disagreement arises concerning payment or refund obligations, these policies, or the liability or responsibility of the You or University Viral, the parties agree to negotiate in good faith to resolve the disagreement. In the event litigation arises, You agree that the sole and exclusive venue (location) for any such law suite is in a court of competent jurisdiction in Oakland County, Michigan, or the U.S. District Court, unless applicable law makes venue mandatory in another location.
In case of accident, University Viral will not assume any responsibility, so it will be the sole responsibility of the Supplier. For that purpose, University Viral will assure that all Suppliers maintain the necessary insurances to cover such events.
This Dispute Resolution and Arbitration Agreement shall apply if Your (i) Country of Residence is in the United States; or (ii) Your Country of Residence is not in the United States, but bring any claim against University Viral in the United States.
You agree that any claim or dispute whether based on contract, tort, statutory, constitutional or other legal rights, including without limitation bodily injury, illness to or death of a passenger, alleged violations of civil rights, discrimination, consumer or privacy laws, or other statutory, constitutional or legal rights, or for any losses, damages or expenses relating to or in any way arising out of or connected with Your trip or against university Viral, with the sole exception of claims brought and litigated in small claims court, shall be referred to and resolved exclusively by binding arbitration to be administered by the American Arbitration Association ("AAA") using one mutually selected arbitrator according to the then existing rules of the AAA. You agree that the costs of the arbitration shall be split between the parties. The arbitrator, and not any federal, provincial, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionable, or formation of this contract and the arbitration agreement, including but not limited to any claim that all or any part of these Terms are void or voidable. Any action to enforce the arbitrator's decision shall be brought in the provincial or federal courts. In the event the arbitration provision is deemed unenforceable by an arbitrator or court of competent jurisdiction for any reason, then and only then, the provisions of subsection (c) below governing forum shall exclusively apply to any lawsuit involving claims described in this subsection.
NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED IN THE APPLICABLE ARBITRATION RULES AND HEREIN, OR OTHERWISE TO LITIGATE THE CLAIM IN ANY COURT. THE ARBITRATOR'S DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
You and We further agree to permit the taking of a deposition under oath of the passenger asserting the claim, or for whose benefit the claim is asserted in any such arbitration.
Overview of Dispute Resolution Process. To that end, these Terms provide for a two-part process for individuals to whom written above applies: (1) an informal negotiation directly with University Viral's customer service team, and (2) a binding arbitration administered by the American Arbitration Association ("AAA") using its specially designed Consumer Arbitration Rules (as modified by "Dispute Resolution and Arbitration Agreement and except as provided in "Arbitration Rules and Governing Law).
Specifically, the Consumer Arbitration Rules provide:
• Claims can be filed with AAA online (www.adr.org);
• Arbitrators must be neutral and no party may unilaterally select an arbitrator;
• Arbitrators must disclose any bias, interest in the result of the arbitration, or relationship with any party;
• The initial filing fee for the User is capped at $200
• The User gets to elect the hearing location and elect to participate live, by phone, video, conference, or, for claims under $25,000, by submission of documents;
• The arbitrator can grant any remedy that the parties could have received in court to resolve the party's individual claim.
33) GENERAL INFORMATION
These Terms together with any documents referred to herein or required to be entered into pursuant to these Terms contain the entire agreement and understanding between the parties and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and any such document.
You accept that communication with Us may be electronic. We may contact You by e-mail or provide You with information by posting notices on Our website. You agree to this electronic means of communication and You acknowledge that all such communications that We provide to You electronically comply with any legal or contractual requirement that such communication be made in writing.
You are not permitted to re-sell, transfer, assign or otherwise dispose of any of Your rights or obligations under these Terms.
34) ENTIRE AGREEMENT
These Terms of Service constitutes the entire agreement between You and University Viral and shall govern the use of Our Services, superseding any prior version of these Terms of Service between You and Us with respect to Services. You may also be subject to additional terms and conditions that may apply when You use or purchase certain other Services, affiliate Services, Third-Party Services, content or software.
Please report any and all violations of these Terms of Service to as follows:
Mailing address: 225 Fairgrove Ave Royal Oak, MI 48067